郵件中的商務英語

一、常見縮寫

CC = carbon copy：抄送

FYI = for your information：供你參考

EOD = end of the day

BTW = By the way：順便提一下

COB = close of the business

這兩個詞都是指下班前。需要催促某人在下班前給到回復的時候可以用用它們。

eg:? ?Please let me know your thoughts COB today.?請在今天下班前讓我知道你的決定。

IAM = in a meeting：在開會

WFH = work from home：在家辦公

KPI = Key performance indicator ：關鍵績效指標

OOO = out of office：不在辦公室，休假

二、基本郵件禮儀

1. 感謝開頭感謝別人回復自己郵件

Thanks for the quick reply/updated information. /?Thanks for getting back to me.

2. 道歉郵件回的晚了，或者臨時通知別人事情，要先道歉

Sorry for the late reply. /?Apologies for the late notice.

3. 附件附件英語是attachment。但是如果你說please find the attachment會顯得很沒有水平。一般直接用動詞attached或enclosed:

Attached/Enclosed please find the report.I attached the report and please take a look.

4. 收尾最后收尾一般都是詢問別人意下如何。不要用please tell me…這種不地道的中式英語。可以這么說：

Please let me know your thoughts. /?Looking forward to your insight.

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