Feedback is an important part of UX design. To improve the work you do you need to be able to give and receive feedback. Receiving valuable feedback is for a very large part up to you.

反饋是UX設計的重要組成部分。 為了改進您的工作，您需要能夠提供和接收反饋。 收到寶貴的反饋意見在很大程度上取決于您。

More often than not designers ask feedback without providing context. This causes the feedback to be vague or irrelevant to the designer who’s been asking for feedback. This does not help you move forward.

設計人員經常在不提供上下文的情況下詢問反饋。 這導致反饋對于一直在尋求反饋的設計師來說是模糊的或無關緊要的。 這不會幫助您前進。

You have to ask the right question to get the right answer that will ultimately help you forward. Easier said than done. Here’s how you can give and receive good UX feedback.

您必須提出正確的問題才能獲得正確的答案，從而最終幫助您前進。 說起來容易做起來難。 這是您可以給予和接收良好UX反饋的方法。

用于接收寶貴的UX反饋的設置 (The setup for receiving valuable UX feedback)

Setting up a default way of asking feedback will help you get better feedback sooner in a less stressful matter. By following this to the point you can scale it as well. You can create recurring review moments where designers come together to discuss each others’ design work.

設置默認的反饋方式可以幫助您在壓力較小的情況下盡快獲得更好的反饋。 通過遵循這一點，您也可以對其進行擴展。 您可以創建重復性的評論時刻，設計師可以聚在一起討論彼此的設計工作。

Provide context. Since you’ve been working on your design project for some time you know exactly what the project is about. You know what your stakeholders want, who the users are, and what restrictions you’re facing. The people you’re asking for feedback do not have this context. By providing them context you enable them to give valuable UX feedback.

提供上下文。 由于您從事設計項目已有一段時間，因此您確切了解該項目的含義。 您知道您的涉眾想要什么，用戶是誰，以及您面臨什么限制。 您要求反饋的人員沒有此上下文。 通過為他們提供上下文，您可以使他們提供有價值的UX反饋。

Be clear. What type of feedback you would like to receive? Maybe you’re stuck at a specific point in your design process, you need advice on how to facilitate next steps, or you want general visual design feedback. You have to be clear about this before you ask for feedback. Otherwise, your feedback might be too generic. For example, you might receive feedback about the UI while you were hoping for feedback on the usability of a certain element.

清楚。 您想收到什么類型的反饋？ 也許您在設計過程中停留在某個特定點，需要有關如何促進下一步操作的建議，或者需要常規的視覺設計反饋。 在要求反饋之前，您必須對此有所了解。 否則，您的反饋可能太籠統了。 例如，當您希望獲得有關某個元素的可用性的反饋時，可能會收到有關UI的反饋。

By asking the right question you will receive the right feedback.

通過提出正確的問題，您將收到正確的反饋。

Set a timeline. This can be easy when you have set a meeting to discuss your design work. As a facilitator, you can set the deadline to receive feedback to the end of the meeting. When you ask for feedback via mail, chat, or online this can be more difficult. You have to make sure you communicate well to receive your feedback in time.

設置時間線。 當您召開會議討論設計工作時，這很容易。 作為主持人，您可以設置截止日期以在會議結束時接收反饋。 當您通過郵件，聊天或在線請求反饋時，這可能會更加困難。 您必須確保溝通良好，才能及時收到反饋。

You could, for example, specify that you need the feedback before the end of the week since you have to provide a new version of your design the next week. Providing a reason for your deadline (i.e. the delivery of a new version the next week) helps in receiving your feedback on time.

例如，您可以指定在一周結束前需要反饋，因為您必須在下周提供新版本的設計。 提供截止日期的原因(即下周交付新版本)有助于及時收到反饋。

Facilitate. Organizing a meeting to discuss feedback can be a great way to receive your feedback. When you do, be sure to guide the meeting well. Both during and after the meeting.

促進。 組織會議以討論反饋是接收反饋的好方法。 當您這樣做時，請務必很好地引導會議。 在會議期間和之后。

During meetings, we have tend to dive too deep into details. This in turn will result in you not being able to ask all the questions you had prepared during the meeting. Facilitate the meeting by providing an agenda beforehand. Keep the meeting attendees to the agenda if discussions take too long. Provide your attendees with the feedback that you have received and noted after the meeting. By asking them if you’ve understood them correctly you make sure that you stay on the right track.

在會議期間，我們傾向于深入細節。 反過來，這將導致您無法提問會議期間準備的所有問題。 通過事先提供議程來促進會議。 如果討論時間太長，則使會議參加者進入議程。 向與會者提供您在會議后收到并記錄的反饋。 通過詢問他們是否正確理解了他們，可以確保自己走在正確的軌道上。

Set boundaries. You don’t want to receive feedback that’s out-of-scope for you. Answer the following questions beforehand. How far along are you in your design process? Have you had the chance to do user research or test your design? These questions are very standard. They will be asked. By tackling them beforehand you can focus on the questions that matter for you.Providing information like this will help you get feedback that’s within the boundaries of your current situation.

設置邊界。 您不想收到超出您范圍的反饋。 請事先回答以下問題。 您在設計過程中走了多遠？ 您是否有機會進行用戶研究或測試設計？ 這些問題是非常標準的。 他們會被問到。 通過事先解決這些問題，您可以專注于對自己重要的問題。提供此類信息將幫助您獲得當前情況范圍內的反饋。

放在一起 (Putting it all together)

Context helps people understand the project you’ve been working on. By providing context, asking the right questions, and setting deadlines you will set yourself up to receive very valuable feedback. This feedback will in turn help you improve your design. Here are a few more tips to help you get started.

上下文可以幫助人們了解您正在從事的項目。 通過提供背景信息，提出正確的問題并設置截止日期，您將可以收到非常寶貴的反饋。 該反饋反過來將幫助您改進設計。 以下是一些提示，可以幫助您入門。

• Don’t follow every bit of feedback you receive. When someone asks you why you’ve used the color blue you do not have to translate that to ‘change the color blue to something else’. He might just have been curious about your process. If you provide enough context that same person will understand the design choices you’ve made better and accept the color you have chosen. Be open to feedback but don’t change everything without thinking it through.

  不要關注收到的所有反饋。 當有人問您為什么使用藍色時，您不必將其翻譯為“將藍色更改為其他顏色”。 他可能只是對您的過程感到好奇。 如果您提供足夠的上下文，使同一個人將理解您的設計選擇，那么您會做得更好，并接受您選擇的顏色。 樂于聽取反饋，但不要不考慮就改變一切。

• Ask feedback early on. By asking for feedback as soon as you think you need it you will save yourself a lot of extra work. It is far easier to change the header on the first page than having to change it everywhere because you’ve waited for two weeks before asking for feedback.

  盡早提出反饋。 通過在您認為需要時立即征求反饋，可以節省很多額外的工作。 與在各處更改標題相比，更改首頁上的標題要容易得多，因為您已經等待了兩個星期才要求反饋。

UX反饋模板 (The UX feedback template)

Now it is time to put theory into practice. We’re going to create a template that you can use whenever you have to ask for feedback. The next time you ask for feedback provide the following in your request.

現在是將理論付諸實踐的時候了。 我們將創建一個模板，您可以在需要任何反饋時使用它。 下次要求反饋時，請在請求中提供以下信息。

• What is your question? This is the step where you provide context. What have you tried so far? What are we looking at now? Tell your stakeholders here.

  你的問題是什么？ 這是您提供上下文的步驟。 你都嘗試了些什么？ 我們現在在看什么？ 在這里告訴您的利益相關者。

• How far along are you in your design proces? You can keep this short by stating a percentage, like 25% if you’re just starting out or maybe 90% if you’re working on the finishing touches.

  您在設計過程中走了多遠？ 您可以通過指定一個百分比來保持簡短，例如，剛開始時為25％，如果正在收尾時為90％。

• Provide a link to the work you want to discuss. Share some visuals of the current state of your work. This can be a prototype, a Sketch or Figma file, a screenshot, or something else entirely. That is up to you.

  提供指向您要討論的工作的鏈接。 分享您當前工作狀態的一些視覺效果。 這可以是原型，Sketch或Figma文件，屏幕截圖或其他任何內容。 那取決于你。

An example

一個例子

A short while ago I was working on a project that was about managing shifts for employees. It was quite the complex project with many different user roles, screen sizes and other restraints. Luckily we had many review moments during our project.

不久前，我正在從事一個有關管理員工輪班的項目。 這是一個非常復雜的項目，具有許多不同的用戶角色，屏幕尺寸和其他限制。 幸運的是，在我們的項目期間，我們有很多審核時間。

This is an example of how we used the feedback template as described above.

這是我們如上所述使用反饋模板的示例。

What is your question?

你的問題是什么？

“At this moment, we have a design for desktop where shift managers can work on the schedule of their teams. The setup keeps in mind the big desktop monitors the managers generally use while providing the information (name, shift time, location) the users needs. I’m currently working on how this might look in the case of a big team with 10+ members. As you can see the list becomes very long. Users have to scroll a lot and lose the overview they had with smaller teams.

“目前，我們有一個臺式機設計，輪班經理可以按團隊的時間表工作。 該設置牢記管理人員通常在提供用戶所需信息(名稱，輪班時間，位置)時使用的大型臺式機監視器。 我目前正在研究擁有10個以上成員的大型團隊的情況。 如您所見，列表變得很長。 用戶不得不滾動很多，而失去了與較小團隊的概覽。

How can I provide a better overview of bigger teams in this design without losing the necessary user information?”

如何在不丟失必要的用戶信息的情況下更好地概述此設計中的較大團隊？”

How far along are you in your design proces?

您在設計過程中走了多遠？

“We’ve been working on this project for two months now. We have a base 70% version at this moment. Every step has a design, but we need to finetune to finish the application.”

“我們已經在這個項目上工作了兩個月。 目前，我們有70％的基本版本。 每個步驟都有設計，但我們需要進行微調以完成應用程序。”

最后的想法 (Final thoughts)

As you can see this way of asking for feedback provides your group with context, clarity, and a concrete question that needs to be answered. This way of asking for feedback will greatly help you with getting valuable UX feedback that brings you forward. Now go on and try it for yourself!

如您所見，這種要求反饋的方式為您的小組提供了背景信息，清晰性以及需要回答的具體問題。 這種尋求反饋的方式將極大地幫助您獲得有價值的UX反饋，從而使您前進。 現在繼續嘗試一下！