In a team with different skillsets, one can be hopeful and idealistic about the outcome. The goal is to work as one team, put users first and create awesome experiences. Unfortunately, things don’t always go as planned.

在一支具有不同技能的團隊中，對結果可能充滿希望和理想。 我們的目標是成為一個團隊，將用戶放在第一位，并創造出色的體驗。 不幸的是，事情并非總是按計劃進行。

Here’s some barriers to working in multi-disciplinary teams and how to address them:

這是在多學科團隊中工作的一些障礙以及如何解決這些問題：

障礙1：設計在最后一刻循環 (Barrier 1: Design is looped in last minute)

You may be part of a team that doesn’t see design or research as a part of the product or business process. The issues may be UX maturity of the group. Design may be seen as the icing on the cake or seen to have the primary role of “making things pretty”.

您可能是沒有將設計或研究視為產品或業務流程的一部分的團隊的一部分。 問題可能是該組的UX成熟度。 設計可能被視為錦上添花，或者被視為具有“使事物變得漂亮”的主要作用。

Tip: Focus on UX education, starting with key partners (or people you collaborate with the most). Building trust in the design process takes time.

提示：從關鍵合作伙伴(或與您合作最多的人)開始，專注于UX教育。 在設計過程中建立信任需要時間。

障礙2：學科之間溝通不暢 (Barrier 2: Miscommunication between disciplines)

It is not always easy to clearly communicate the technology behind the application to non-technical team members, including content writers, legal experts and design. This can easily become a game of “telephone” where research insights get lost in the mix or the reality of technology complexities are largely ignored.

向非技術團隊成員(包括內容作者，法律專家和設計人員)清楚地傳達應用程序背后的技術并不總是那么容易。 這很容易成為“電話”游戲，在此游戲中，研究洞察力消失了，或者技術復雜性的現實在很大程度上被忽略了。

Tip: Find a knowledgeable point of contact, prepare questions and get in quality time listening to their explanations.

提示：找到一個知識淵博的聯絡人，準備問題并在聆聽他們的解釋的時候花點時間。

障礙3：基礎不均 (Barrier 3: Uneven foundation problem)

Everyone starts from unique skillset, background, knowledge. While diverse perspectives are a strength for the team, it can also cause miscommunication and ultimately lead to bad collaboration.

每個人都從獨特的技能，背景和知識開始。 盡管不同的觀點對團隊是一種優勢，但它也可能導致溝通不暢，最終導致不良的協作。

Have frequent conversations to share what team members are learning and perspectives from their expertise. Make sure to level set before starting a new project without making the assumption that everyone is coming from the same perspective.

經常進行對話，以分享團隊成員正在學習的知識和他們的專業知識。 確保在開始新項目之前進行水平設置，而無需假設每個人都來自同一觀點。

Time spent laying down this foundation is time saved later on!

奠定基礎所需的時間以后可以節省時間！

Tip: Create an onboarding document. What are critical high level things everybody needs to know/agree on?

提示：創建一個入職文檔。 每個人都需要知道/同意的關鍵的高級事情是什么？

壁壘4：專業知識的詛咒 (Barrier 4: Curse of expertise)

Experts are valuable in their depth of domain knowledge. However, there are several challenges as you become more of an expert in a space.

專家在其領域知識的深度方面很有價值。 但是，隨著您逐漸成為該領域的專家，將面臨一些挑戰。

You may be less inclined to innovate (curse of “we’ve always done things this way”), less empathetic with beginners and over time, develop less sensitivity to existing problems

您可能不太愿意創新(“我們總是以這種方式做事”的詛咒)，對初學者缺乏同情心，并且隨著時間的流逝，對現有問題的敏感性降低

Tip: Refocus by staying close to customers over time even if your natural inclination is to focus on other seemingly important things to do.

提示：即使您的自然傾向是將精力放在其他看似重要的事情上，也要通過與客戶保持親密關系來重新調整精力。

壁壘5：“我們不需要研究” (Barrier 5: “We don’t need research”)

Perhaps your team may have a lack of time/budget/resource which leads them to omit user research. This can lead to wasted effort building things that nobody wants.

也許您的團隊可能缺乏時間/預算/資源，導致他們忽略了用戶研究。 這會導致浪費精力來構建沒人想要的東西。

Remember, you are doing building products for people and doing customer support before the product is being built to make sure your future customers are satisfied. How do you make good products without a thorough understanding of your customer?

請記住，在構建產品之前，您正在為人們制作產品并提供客戶支持，以確保您的未來客戶滿意。 在不全面了解客戶的情況下，如何生產優質產品？

Tip: Frame research as a cost saving approach in time and resources (mostly everyone can agree that saving money is a good thing).

提示：將研究構架為節省時間和資源的成本方法(大多數人都可以認為節省金錢是一件好事)。

障礙6：決策不力 (Barrier 6: Poor decision making)

Making good decisions requires a balance of your intuition and customer data. Time is valuable.

做出明智的決定需要平衡您的直覺和客戶數據。 時間很寶貴。

Having a process that incorporates both of these areas is critical. What criteria are you using to make decisions? Do you need a consensus for every decision and when? What is the resulting impact of the decision? What are your organization’s goals?

具有同時兼顧這兩個領域的流程至關重要。 您使用什么標準進行決策？ 您需要在每個決定以及何時達成共識嗎？ 決定的結果是什么？ 您的組織的目標是什么？

If your team suffers from poor decision making processes, there may be unfortunate outcomes where decisions are:

如果您的團隊的決策流程不佳，那么在以下情況下可能會產生不幸的結果：

1. Based on assumptions
   基于假設
2. On the whim of a senior leader(s)
   在高級領導的奇想下
3. Slow or stagnant
   緩慢或停滯

Tip: Understand higher level goals for the immediate team and the organization. Keep these in mind when making decisions.

提示：了解直屬團隊和組織的更高級別目標。 在做出決策時請牢記這些。